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Call Centre.pdf Eco-Minutes	Call Centre Equipment and Solutions Almost all business telephone systems have a small call centre either taking orders or looking after customers. With modern call centre equipment in today’s business environment, customers demand to be in contact with any department or person at any time. You need to have the technology in place to enable every aspect of your business communication system to deliver seamless, quality customer service, 24 hours a day, seven days a week. Choosing the right phone system for your business should be considered as one of the most important business decisions you will ever make. There are many factors that need to be taken into consideration when deciding on which business telephone system and which supplier is right for your business. After all the telephone was and still is the most important business tool ever invented and deserves to be held in such regard. BtL provide a full range of design, implementation and technical support services to help increase operational efficiency or set up new contact centres. Free Call Centre Equipment - Telephone Systems Quote
Request Case Study	What benefits can a complete call centre solution offer? Blend inbound and outbound calls Operate multiple live campaigns Multiple contact touchpoints, including voice, email, web and fax Generate live callers and management reports Manage your centre through seamless remote access Display interactive, full media screens for promotions and motivation Run all this on industry standard platforms Take advantage of least cost routing (LCR) VOIP (Voice Over IP) Link multiple sites as one contact centre unit
	Disaster Recovery for Call Centre’s The phone system is often low on the disaster recovery agenda when compared with data systems which risk loss of data. However, when it's not possible to take calls, customers cannot communicate with your staff and staff cannot communicate with each other, so the real time loss of business can be considerable. BtL have disaster recovery solutions which enable you to divert your call centre to another location or your company mobile phones. This means your customers will not be aware of any issues you may be having.
	BtL also have experience in providing contact centres in India utilising VOIP to lower costs. We will work with you to understand your business and identify how to make the best use of the options available, assisting in the development of a solid business case to support any proposed changes. We Think Green Consider this...a 200 person group in an office with most employees working 9 - 5.30, Monday to Friday, yet the desk phones are powered 24x7. BtL's Universal Port: powers down the desk phones at 5.45 each evening and restart them at 8am the next morning (or within your chosen times). Factor in the power saving over the weekend and you make an immediate 75% electricity saving.

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