VOIP, Counties and Regions, calling cards, VOIP, phone system, broadband, Communications and Networking, IP Office, inbound, data network, Regional, NGN, Worldwide, United Kingdom, web security, data network, telephone system, small business phone systems, cheap mobile calls, email security, nortel, ipvpn, cheap mobile calls, phone systems, email security, adsl, BCM, England, Disaster Recovery, calling cards, small business phone system, inbound, IP Office, Business to Business, avaya IP phones, web security, audio conferencing, NGN, Internet and World Wide Web, Business and Economy, international calling cards, nortel, BCM, broadband, business phone systems, audio conferencing, mobile, telephone system, Norstar, call centre, Countries, 3com, avaya IP phones, cheap international, call centre, cheap international, ipvpn, Retail, adsl, Norstar, Call Centre, international calling cards, 3com, business phone system, mobile, phone system,

NGN, Norstar, Business and Economy, Norstar, adsl, Disaster Recovery, Call Centre, VOIP, audio conferencing, Internet and World Wide Web, mobile, data network, NGN, international calling cards, United Kingdom, audio conferencing, VOIP, international calling cards, avaya IP phones, IP Office, adsl, ipvpn, phone systems, cheap mobile calls, inbound, small business phone system, Retail, email security, avaya IP phones, mobile, Counties and Regions, business phone system, phone system, Regional, Worldwide, telephone system, BCM, Business to Business, Communications and Networking, web security, calling cards, cheap mobile calls, call centre, email security, nortel, small business phone systems, broadband, broadband, call centre, telephone system, BCM, 3com, IP Office, England, Countries, inbound, business phone systems, web security, 3com, cheap international, calling cards, nortel, data network, ipvpn, cheap international, phone system,


Customer Portal | Contact us | 0800 011 4088
Complaints Procedure

BtL aims to keep all of our customers happy all of the time. However, with the best intention and planning, things do occasionally go wrong. When this occurs we aim to keep our customers fully informed and resolve the issues as soon as is practically possible.

However, if a customer ever has reason to complain or is unhappy with their treatment our process is as follows;
 

  • Build an accurate timeline of the events that have taken place. This will include references to all communications made between the customer and BtL.
  • Reference the issue to any relevant Service Level Agreements that may cover the product or service being considered.
  • Identify the gap between the customer’s desired outcomes and what has actually happened.
  • BtL will then consider the issue and propose a settlement that may include one or all of; an explanation, a credit on services already provided, a credit against future services.  

Based on the rules laid down by OfCOM, the Industry regulators, this process can take up to 3 months from the date of the initial complaint. If at the end of this time the customer is still unhappy with the proposed settlement from BtL, they can take the matter up with OTELO, an independent adjudicator. The service provided by OTELO is free of charge to the customer and BtL is bound by their decisions.


Our contact details

BtL Communication
Manhattan House
140 High Street
Crowthorne
Berkshire
RG45 7AY

Tel:  0845 450 2100
Fax: 0845 450 2101
Email:  sales@btlc.co.uk 
 Home  |  About Us  |  Voice Services  |  Managed Services  |  Data Services  |  Partners  |  Terms of Use  |  Privacy Policy  |  Join Meeting  | Contact Us
Copyright 2009 © BtL