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Voice Over IP (VOIP)

Voice over IP is a much hyped and much talked about technology. Simply put, it allows telephone calls to be carried over an IP network, whether that’s your LAN, WAN or the public Internet as opposed to traditional telephony (TDM).

Linking phone systems in this manner is a direct replacement for ageing private voice networks, with the significant advantage that voice calls can be carried over the same network as data, utilising spare bandwidth and improving the economies of scale.

IP Telephones have been around for a number of years. However, they are now starting to deliver real business benefits. Some of the key benefits are simplified management, dynamic hot desking – including remote staff connecting over the corporate WAN and soft phones – connect a headset to your PC rather than a physical phone.

The quality of IP telephone calls is dependant upon the latency, packet loss and jitter of the network. Ideally, the IP network needs to be Quality of Service enabled to ensure good quality telephone calls. BtL can assist with the planning, design and provision of IP networks suitable for voice calls. Contact us today for a free assessment.