Customer happiness is key to BtL’s continued success. BtL currently enjoys over 95% customer retention and we aim to keep it that way whether you’re on the small side of SME or a multinational organisation.
Once we have been fortunate enough to win your trust, we aim to keep it. As part of our strategy to improve the level of service we offer to our customers, we are pleased to introduce our range of self service portals available 24×7.
BtL’s main portal is our trouble ticketing system where you can track the progress of any fault, MAC’s or new service provision across our entire product range. You can also create new tickets, add replies and review your complete ticket history.
The portal for administering your Platinum NGN service can be accessed from the link below. Depending upon your service you will be able to review detailed call logs, change terminating numbers, change time of day settings, add and administer call centre agents etc.
The portal for administering your Silver NGN service can be accessed from the link below. Depending upon your service you will be able to change terminating numbers, change time of day settings, review usage patterns.