News and updates to help you stay in the know!

Congratulations to Jack Chappell who has won the 2018 Sales Person of the year award.  This is well deserved for all of his hard work this year. 

Learn how to empower your mobile workers by reading our most recent blog post.

Its only a few weeks to go until Christmas, now is the time to start planning how your business calls will be answered during the holiday season.

Full Fibre has landed in the Thames Valley.  Don’t get left behind in our increasingly digital society.

Make sure to take note of the Chirstmas Holiday office hours for our Operations Team.

Get to know more about Junior Sales Consultant Brandon Skeoch in our meet the Team feature.

Take advantage of a revolutionary way to interact with your customers with BtL’s Visual Attendant.

Make sure you keep up to date with the latest news on Office 365, just watch the short YouTube clip


Alternatve Christmas Card with our Mind Charity Donation

This year as an alternative to sending out traditional Christmas Cards to our customers we have instead chosen to support Mind the mental health charity with a donation of £1500.  

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding. They won’t give up until everyone experiencing a mental health problem gets support and respect.

If you would like to join us and show your support to this amazing charity click here to give a donation.

Congratulations to Jack Chappell winner

of Sales Person of the Year 2018 award

I am sure you would all like to join us in congratulating Jack Chappell, Account Manager at BtL on winning the award for Sales Person of the Year 2018.  

Jack joined BtL in March 2015 after spending 3 months in Australia travelling. He was brought in as a Junior Account Manager to reduce the workload of some of the Senior Account Managers. Since then, Jack has moved to a more senior role in the Sales Team. Before joining BtL, he completed an apprenticeship in Business Studies whilst working for a CRM company in Crowthorne.

Jack’s biggest achievement to date at BtL has to be bringing the CityFibre network to the Molly Millars Business Park in Wokingham. The CityFibre network was over 3 kilometres from the Molly Millars Business Park, but after getting 20 companies to sign up for the service, CityFibre agreed to take the network to the Business Park. This was all done by knocking on doors, calling around and spreading the word through Social Media.

In his spare time, Jack enjoys watching football and spending time with his friends and family. Jack also enjoys travelling around the world, with his most recent trips to Paris in October and Tenerife the week before with the rest of the Sales Team.


Mobile working is a reality for most businesses today

Factors that are increasing this trend are:

  • Increased usage of smart devices
  • Access to reliable high-speed connectivity
  • Demographic changes in the workplace
  • Changing employee expectations for work-life balance

Being effective and productive away from the office is more than simply having a smartphone and a laptop.  Employees need access to the right tools, information and contacts.

Cloud communications enable you to deliver the seamless experiences that your employees and your customers now expect and offer tremendous potential to improve mobile productivity. 

Cloud communications

What do your mobile workers need to work smarter?

  • Seamless user experience
  • Comprehensive collaboration tools
  • Optimised for mobility
  • Full fixed and mobile integration
  • Flexible functionality
  • Support for multiple identities
  • Full visibility and control

Leverage the benefits of cloud communications for your business. 

Read our blog for further information or contact our sales team 0800 011 4088 to find out about the solutions we can offer you.

The countdown to christmas is well under way! 

Don’t leave it to the last moment to tell BTL about the changes you require!

We will always do our very best with every request, but when we get several at the same time wanting a change done now because they are leaving the office – well, we still have to put faults first and manage the change requests on a best endeavours basis.

So to ensure our team can accommodate your request we politely ask that you provide your instructions to us early.

All instructions, messages and recording given to BTL’s Operations Team by the close of Thursday December 20th will be actioned.

Standard prices for all changes will apply up until the close of business Thursday 20th December.  An additional charge of £25.00 per change request will apply for changes requested on or after Friday 21st December.

In an increasingly digital world don’t get left behind

The way we do business is changing. We’re becoming ever more reliant on the internet and exploring a new generation of applications and cloud services.

But businesses are being held back.  Our outdated digital infrastructure is unable to cope with the volume of data we are producing – leading to dropouts and slowdowns, limiting our ability to grow.

Five key improvements ultrafast connectivity can make to your business.

  • Ultra-fast, symmetrical speeds and super-low latency.
  • No slow-downs, no matter how many people are using the network
  • Next generation service, cloud computing and emote back up
  • Revolutionise your business comms
  • Resilient, reliable, responsive

With ultra-fast internet connectivity, businesses are fully future-proofed and ready to embrace the emerging cloud services that will help them innovate and succeed.

BtL is an approved supplier for the Government-led ‘Gigabit Broadband Voucher Scheme’, Don’t miss out join  one of over 7,000 businesses who have been helped by the Government’s Gigabit Broadband Voucher Scheme.

This is an initiative to bring high capacity internet connections to businesses across the UK. This means we will help you secure a further discount covering the installation of your service, up to the value of £2,500.

For more information visit our website or call our sales team 0800 011 4088

Christmas and New Year office opening hours 2018/2019

The main BtL Communication office for sales and finance will close for the Christmas holidays from 1pm Monday 24th December 2018, reopening at 9am Wednesday 2nd January 201.

For Operations support we will have reduced cover from 1pm on Friday 24th December but please call through as normal. On Tuesday 25th and Wednesday 26th of December 2018, and Tuesday 1st January 2019 we will be operating our normal out of hours cover.

Our Operations team will be open for business as usual on the 27th, 28th and 31st of December 2018.

Get to know Brandon Skeoch, Junior Sales Consultant

What gets you out of bed in the morning?

Knowing that when I get up I have the ability to choose how my day is going to go.

What is your biggest achievement to date – personal or professional?

My biggest achievement is yet to come.

What three words would you use to describe your role

Hardworking, busy, helpful.

What are your biggest professional challenges?

Getting in on time.

If you could choose anyone, who would you pick as your mentor?

Tony Robbins.

What do you like most about your job?

The atmosphere that I get to work in.

What is your motto or personal mantra?

Live each day as if it was your last.

Given a chance, who would you like to be for a day?

Will Smith.

What’s your favourite line from a film?

“Every champion was once a contender who refused to give up” – Rocky.

What is your guilty pleasure?

listening to old songs ( old for me anyway ??)

Click to Call capability

Over 70% of call centre interactions are following a visit to a website.

With BtL Visual Attendant, allow Click to Call capability from any website and any webpage, allowing for real time customer interactions. 

Your customer saves time by not having to use a telephone and go through often lengthy automated systems.

Stay up to date with the Microsoft Office 365 updates released for November 2018.
This handy video will tell you all the tips, tricks and new releases from the past month.
Interested in making the switch to office 365?
Heres just three simple reasons you should make the switch:
  • It’s always up to date
  • It’s on all of your devices
  • Collaboration simplified

BtL Communication, Berners-Lee House, E Centre, East Hampstead Road, Bracknell, RG12 1NF
Your privacy is important to us. You can opt out of all BtL Communication Marketing emails at any time.
Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with BtL Communications such as Security Updates, Event Registration notices, Account Management and Support/Service communications.