News and updates to help you stay in the know!

A chance to look at the cost behind missed calls and find out what solutions we have available to offer.

Learn how connectivity is benefitting business, and how having great connectivity could benefit you.

Don’t miss out on the opportunity to claim up to £2500 towards an Ultra-Fast Fibre enables connections for your business.

Find out how we can provide you with a meeting makeover so that you can use cloud service to benefit your business.

Get to know more about one of our Senior operations consultant Mark McGovern from our Operations team based in Bracknell in our Meet the Team feature.

A brief reminder to all businesses in the Thames Valley to take part in the quarterly Thames Valley Business Barometer.

Make sure you keep up to date with the latest news on Office 365, just watch the short YouTube clip.


The cost of a missed call

Find out exactly how much a missed call costs your company -it’s probably more than you expect.

In today’s connected world, being available at all times is vital. Although most businesses tend to favour email and online channels as a way of keeping costs low, customers still expect to be able to reach you by phone. As such, it is important to know how much missed calls could be costing your business.

Some of the ways a missed call can affect your business can be 

  • Lost Revenue
  • Compliance issues
  • Billable hours

Clearly missed calls are costly for any business. To avoid them harming your business, you need

  • A configurable solution that allows you to route calls so that a real person answers every time
  • A system that provides in-depth reporting to identify where calls are answered and missed
  • Mobile app tools to extend your company phone system beyond the wired network

Our support and sales team can work with you to identify the best hosted solution to suit the individual needs of your business. Contact us on 0800 011 4088 or email for a free assessment of your communication systems, or visit our website to read more about how a hosted solution could benefit your business.


Connectivity is enabling better business for all

Spotify.  Netflix. Dropbox. Whatsapp. Cloud-based applications like these are part of daily life now.  And the amount we use them makes constant data connection a necessity for living in the digital age.

It’s no different for small-to-medium sized enterprises. All businesses are digital businesses now. 

By putting communications services, applications and data in the cloud, business can yield huge benefits. And, because robust data connectivity is the key to giving organisations access to this cloud ecosystem, it can facilitate the following:

  • Greater scalability
  • More manageable costs
  • Greater redundancy measures
  • Getting rid of costly on-premise hardware
  • Productivity and efficiency gains
  • Getting closer to customers

Many people understand that powerful connectivity is the key to running cloud applications successfully. But they believe that the data services they need to power this aren’t available to them.  

The growth in the availability of connectivity services has expanded the number of solutions on the market. What’s more, because of this increased choice, there are options to suit  a variety of budgets and requirements.

Please read our blog for further information or contact our sales team for information about the solutions we can offer your business.


Don’t miss out on the Gigabit Voucher scheme

Don’t miss out on the chance to claim a discount voucher of up to £2,500 against the cost of a ultra-fast full-fibre connection. BtL are a registered supplier for the gigabit voucher scheme; part of the Local Full Fibre Networks (LFFN) project from the government’s Department for Digital, Culture, Media & Sport (DCMS).

The Gigabit Voucher scheme allows SMEs in the UK to claim a discount voucher of up to £2,500 against the cost of installing a consistently superfast and reliable gigabit capable connection. This is a supplier-led scheme, which means that all you have to do is:

  • Check your eligibility for the scheme
  • Ask us to provide your connectivity
  • Wait for the voucher to be approved
  • Allow us to install your new connection. We claim the value of the voucher back from DCMS
  • Pay the pre-agreed monthly charges for your data, which will vary depending on the package chosen

As a specialist internet service provider for businesses, we understand the transformative effect that good connectivity can have on a business.

It’s possible for SMEs within a small geographic area (at a business park, hub, or sharing a building, for example) to pool their vouchers and get a collective discount on the provision of gigabit technology, so even if you don’t think your business needs this kind of connection just yet, it’s worth seeing whether your business neighbours might want to share one with you!

Visit our website for further information or call our sales team for a quote 0800 011 4088


How to use cloud services to

meet up, save time and get more done

If there is one thing almost everyone in business can agree on, it’s that meetings  are a real pain. They take too much time and too little gets done.

However, meetings do have an important role to play. They can build a sense of camaraderie, spark innovation and help you get and keep everyone on the same page. That’s especially important if you have employees working remotely. You need a way to keep everyone informed, connected and focused on the right things.

With the right suite of cloud-based communication and collaboration tools, you can give your meetings a much-needed, top-to-bottom makeover.

Step 1 :- Give everyone their “own” meeting room. Your personal meeting room can be used for spontaneous or planned meetings complete with video conferencing, desktop sharing and multiparty chat. It’s all highly intuitive and easy to use.

Step 2 :- Simplify room-based video conferencing.  our video conference room gets  its own virtual meeting space, just like you and your team members do. With a simple click, anyone can start or join a video conference  – no special training required.

Step 3 :- Make mobile devices “meeting  ready” With a simple software client, any mobile device used by you or your meeting attendees can become “meeting ready” 

Step 4 :- Set up collaborative team workspaces.  With the collaborative online team workspaces offered with your new cloud services, you can end the paper chase once and for all. Simply drag and drop files into the team workspace and keep everyone in sync.

Step 5 :- Imagine the possibilities. With all your work content, meetings and apps managed in the same place, the makeover possibilities are endless.

For further information read our blog post


Contact our sales team 0800 011 4088 or email

Get to know Mark McGovern, Operations Consultant

What gets you out of bed in the morning?

Several snoozes on the alarm clock followed by coffee and dreams of the weekend.

What is your biggest achievement to date – personal or professional?

Winning a competition with a school drumming band to perform at Disneyland Paris and Jardin de Luxembourg.

What three words would you use to describe your role

Projects. Engineering. Escalations.

What are your biggest professional challenges?

Encountering new challenges whilst at customer sites. For example, having to re-terminate a phone line.

If you could choose anyone, who would you pick as your mentor?

Jonny Greenwood.

What do you like most about your job?

Relaxed office environment. Helpful colleagues with similar interests.

What is your motto or personal mantra?

Bye for now.

Given a chance, who would you like to be for a day?

A child.

What’s your favourite line from a film?


Nicholas Angel: Excuse me. When’s your birthday?

Underage Drinker: [confidently] 22nd of February.

Nicholas Angel: What year?

Underage Drinker: Every year.

What is your guilty pleasure?

Singing my heart out alone in the car.

Thames Valley Business Barometer Spring 2019
We would like to remind businesses in the region to take part in the latest Thames Valley Business Barometer which has now opened and runs until early May. 

As well as focusing on economic confidence, growth and employment intentions, the Spring 2019 Barometer will be putting the spotlight on employee wellbeing.

Survey results will be published and circulated in June 2019.

To take part in this survey please click here.     

Stay up to date with the latest Microsoft Office 365 updates released for April 2019.
This handy video will tell you all the tips, tricks and new releases from the past month.
Interested in making the switch to office 365?
Here’s just three simple reasons you should make the switch:
  • It’s always up to date
  • It’s on all of your devices
  • Collaboration simplified

BtL Communication, Berners-Lee House, E Centre, East Hampstead Road, Bracknell, RG12 1NF
Your privacy is important to us. You can opt out of all BtL Communication Marketing emails at any time.
Please note that opting-out of Marketing communications does not affect your receipt of important business communications related to your current relationship with BtL Communications such as Security Updates, Event Registration notices, Account Management and Support/Service communications.