Happy New Year to you all from us here at BtL, thank you for the support from our customers in the last year and we are looking forward to another great year of working together.
Congratulations to Callum Russell who has won the 2018 Operations Person of the year award. A great reward for a year of hard work!
Learn how to empower your mobile workers by reading our most recent blog post.
We share Sam Mutiti’s happy news that he has now been working at BtL for 10 years! Well done Sam from all of us here at BtL, we are all looking forward to working with you for the next 10+ years.
Learn about the benefits that advanced call queuing could have on your business.
Get to know more about Operations Consultant Sam Njami in our Meet the Team feature.
Take a closer look at Business Dropbox and consider the advantages it could bring to your business.
Make sure you keep up to date with the latest news on Office 365, just watch the short YouTube clip
Congratulations to Callum Russell winner
of Operations Person of the Year 2018 award
I am sure you would all like to join us in congratulating Callum Russell, Operations Consultant at BtL, on winning the award for Operations Person of for the Year 2018.
Callum joined BtL Communication in July of 2016 as a Technical Operations apprentice. This was following the successful completion of his A levels in Computing, Economics and History.
Since starting his career at BtL as an apprentice Callum has gone on to become a senior member of the team working alongside one of our team leaders as part of the highest tier in operations.
His attitude towards work and knowledge have meant that he has progressed within the team very quickly. A clear indicator of this progression is that Callum has won the award for Operations team member of the month on several occasions as well as the Operations Member of the year for 2018.
BtL believe Callum is one of our key team members within the operations team. We are keen to continue to challenge Callum and have provided him with some great training opportunities such as a Draytek course which Callum passed in March 2018 with a 100% score.
Although we all do appreciate the hard work he puts in Callum has been quoted as saying “if you love what you do, you never have to work another day in your life”.
In his spare time Callum enjoys playing golf, competitively when younger and more recently when being invited to the BtL golf day with the sales team and their clients, a tournament he managed to win much to the disappointment of the three times winner Sales Director Luke.
Mobile working is a reality for most businesses today
Factors that are increasing this trend are:
Increased usage of smart devices
Access to reliable high-speed connectivity
Demographic changes in the workplace
Changing employee expectations for work-life balance
Being effective and productive away from the office is more than simply having a smartphone and a laptop. Employees need access to the right tools, information and contacts.
Cloud communications enable you to deliver the seamless experiences that your employees and your customers now expect and offer tremendous potential to improve mobile productivity.
What do your mobile workers need to work smarter?
Seamless user experience
Comprehensive collaboration tools
Optimised for mobility
Full fixed and mobile integration
Support for multiple identities
Full visibility and control
Leverage the benefits of cloud communications for your business.
Read our blog for further information or contact our sales team 0800 011 4088 to find out about the solutions we can offer you.
Congratulations to Sam Mutiti on his 10th Year work Anniversary at BtL
Sam joined BtL Communication 10 years ago in 2008, at the time there were just two other people in the Operations team plus Operations Director Phil Evans, now there is a team of over 30 people working for BtL, in 3 different locations.
During the 10 years that Sam has been working at BtL his knowledge and experience have grown to match the needs of the business and he is now a Senior Operations Consultant in Kenya with a team of 4 people working for him.
To find out more about Sam and the role he plays at BtL read our blog post
How call queuing can help change your business
Advanced Call Queuing features ensure you keep your customers and callers on the line.
When all of your agents are busy, it can automatically route calls to an intelligent queue. Real-time statistics help you to make intelligent decisions and enable a quick response time for your most valued customers.
Call queues improve the waiting experience for your callers and allow you to improve customer experience.
Get to know Sam Njami, Operations Consultant based in Kenya
What gets you out of bed in the morning?
I’ve had enough sleep 😊 and I want to work on being better than I was yesterday so I can achieve the goals I’ve set myself.
What is your biggest achievement to date – personal or professional?
One that comes to mind is hiking to the top of Elephant Hills in the Aberdare region in Kenya. It was a gruelling 7 hour hike. There are a few more but I am very proud of that one.
What three words would you use to describe your role
Some people would say the company clown but I would say my role is eye opening, challenging and point of contact.
What are your biggest professional challenges?
Learning more about all the products we offer and staying sharp on the latest developments on them.
If you could choose anyone, who would you pick as your mentor?
The Rock Dwayne Johnson. I admire his work ethic.
What do you like most about your job?
I’m always learning about new products and the people I work with are great.
What is your motto or personal mantra?
I’ve got this.
Given a chance, who would you like to be for a day?
Patrick Brown. An artist who I look up to. I might learn some drawing techniques in that one day.
What’s your favourite line from a film?
“The eyes Chico, they never lie” – Scarface – Rocky.
What is your guilty pleasure?
Singing along to early 2000’s pop music.
Dropbox for Business
Dropbox is no ordinary document management product. It also delivers unlimited storage, administrator tools and user management, unlimited deletion and version history, and a suite of collaboration tools.
Whether you’re using the desktop app or web interface, Dropbox provides instant access to your most important files, no matter where you are.
Stay up to date with the latest Microsoft Office 365 updates released for December 2018.
This handy video will tell you all the tips, tricks and new releases from the past month.
Interested in making the switch to office 365?
Here’s just three simple reasons you should make the switch:
It’s always up to date
It’s on all of your devices
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