Cloudya The new freedom in business communications
Cloudya allows you to break the chains of traditional communications solutions. With one number and one inbox, employees can stay in contact and work more productively wherever they are, and whichever device they’re using.
Choose the right communications tools for your business
You depend on your phone system every minute of every day. As long as your people can stay in touch, you can deliver projects on time, provide great experiences for your customers and keep everything running like clock- work.
But the wrong phone system can hold your business back. It might be difficult to reach colleagues who are working out of the office, for example, which impacts your productivity. Your phones may also be difficult to deploy, maintain and use, increasing workloads and frustration.
To overcome all this, you need a single number for reaching employees, wherever they’re working and whatever device they’re using. You also need communications tools that are simple to use and look after, and always available when you need them. That’s what we call freedom in business communications.
Cloudya delivers even more freedom of communications for your business.
Cloudya helps you overcome three major communication challenges, enabling you to maximise your productivity and grow your bottom line.
1 – Complex, costly communications tools.
Cloudya makes things better with simple, intuitive communications tools and a single phone number and inbox for reaching every employee. With fewer missed calls and messages, you can speed up interactions and maxi- mise your productivity.
By simplifying deployment, management and support, Cloudya solves this challenge and makes life better for your tech teams. With no physical infrastructure to manage, and simple tools for adding and managing users, IT can focus on more value-added work.
2 – Restricted communications with employees out of the office.
Cloudya provides independent communications tools that connect employees wherever they are working, on any device. This means you can speed up your communications, react to new opportunities faster and generate higher revenues for your business
3 – Frequent interruptions to critical communications services.
Cloudya is built on fully redundant architecture. With access to expert 24/7 support, Cloudya also helps you continue working efficiently at all times.
Is communication easy for your employees?
Does your phone system make it easy to contact your colleagues and customers, anywhere, any time?
With multiple phone numbers, inboxes and communications tools, your employees can get behind and miss important calls and messages.
To make things better, you need an easy way to stay in touch – and that means a single phone number and inbox for every employee. That way your call can be transferred through to them, whether they’re in the office, at home, or out and about on their mobile devices.
Are your communications tools simple to manage and support?
Phone systems can be difficult and expensive to deploy and maintain. That’s a problem for your tech people, who often find themselves in the office in the evenings and at weekends.
To make life better for everyone, you need communications tools that are not only easy to deploy but also simple to manage and support on an ongoing basis.
For easy communications, make sure your solution offers:
A simple, satisfying user experience, with
One phone number and inbox per employee
Call transfer between people and devices with a single swipe of your finger
Full control over how you want to be reached (office, home or mobile phone) at the push of a button
Increased focus on core tasks, with
An intuitive UI and simple communication features
Presence awareness showing colleagues’ availability
Tools for prioritising important calls and sending less important calls to voicemail
Fast, easy deployment and configuration, with
Plug-and-play deployment alongside your existing phone infrastructure
Zero-touch hardware auto-provisioning
Are your communciations independent?
Can your employees communicate quickly, wherever they’re working?
With legacy communications solutions, your employees can only be contacted at the office. That means that response times are extended, making your business less responsive and less efficient. To overcome this challenge, you need a modern, joined-up communications solution that supports quick interactions between employees, wherever they are working.
With this kind of solution, your employees can use their phones, mobile devices or web browsers to stay in touch from the office, from home or on the move. This means you can speed up your communications, react to new opportunities faster and generate higher revenues for your business.
Can you connect remote and home workers cost-effectively?
Providing communications services for remote and home workers can be costly and complicated. Most times an extra desk phone is needed, and there’s extra administra- tion to take care of, with additional cost implications.
To increase cost-efficiency, you need to connect remote workers quickly and simply, with no extra hardware.
With a best-in-class communications solution, this becomes possible. Employees can access enterprise-class communications features from their mobile device or PC, which saves you spending money on additional desk phones. You can also offer flexible working arrangements to your staff. And you can ensure that employees can be reached at all times, wherever they happen to be working
For truly independent communications, make sure your solution offers:
Full device independence, with
Native apps for Android, iOS, macOS and Windows
Calling from any device, including your office phone, home phone, business mobile or personal mobile
Full location independence, with
Access to user accounts from any internet-connected device (app or web browser)
The ability to stay in touch using Wi-Fi, 4G data or even cellular voice networks
Freedom from traditional office or home phones that previously tied you to specific work locations
More independence for your admins, based on
Reduced workloads, with web-browser access to accounts
The ability to support your company and your users from anywhere, at any time
Is your telephony reliable?
Are your communications tools always up and running to support your business?
All too often, legacy phone systems fall over, interrupting operations and impacting revenues. Many also require constant maintenance just to keep them running, driving up IT costs and causing frustration for technical teams.
To make things better, you need a communications solution that’s built on fully redundant architecture. You also need great technical support, with fast access to experts who can answer your questions and keep your solution optimised.
Does your communications solution comply with regulatory controls?
Many phone systems store data in unprotected server rooms or in cloud data centres abroad. This means it’s difficult to comply with regulations for data storage, particularly where information needs to stay within the European Union, for example.
To streamline compliance, your communications solution needs to store data in fully compliant, EU data centres. This is what you get with today’s top-rated communica- tions solutions. As a result, you can be sure that you are complying with EU data storage and management rules, which helps to minimise the risk of regulatory fines and reputational damage.
Is your data secure?
Many legacy communications solutions store data in unprotected environments in the server room or in the cloud. This creates obvious security risks that can lead to data breaches, reputational damage and regulatory fines.
To counter these risks, the best modern communications solutions offer end-to-end data protection. They also build in additional checks and balances, such as audits by trusted third-party security experts.
For reliable communications, make sure your solution offers:
High availability for voice services, based on
Fully redundant infrastructure that runs below 50 % capacity for real-time failover in the event of an outage
Redundant routing infrastructure and connections to multiple service providers and Internet exchanges
Geo-redundant data centres for availability in the event of a disruption at a particular site
Excellent quality of voice services, with
In-house service management from end to end
Regular quality checks by independent auditors
End–to-end data security, with
Secure by design’ architecture
Strict controls, with no risk of inadvertent data sharing with third parties