Mike lifetime Customers with Dynamics 365 for Cutomer Service

Microsoft Dynamics 365 for Customer Service empowers customers and agents with the tools they need to create quick and accurate resolutions, every time.

Dynamics 365 for Customer Service helps brands build loyalty and advocacy by delivering effortless service experiences.

Full omni-channel engagement lets customers connect anytime, anywhere, on the channel of their choice and convenience. A single agent interface driven by automation and artificial intelligence (AI) provide access to everything necessary for highly personalized service. Guided, intelligent service improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

Reasons to Modernize Your Customer Service

Provide more personalized support

Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.

Provide more personalized support

Intelligent automation dynamically guides agents to the right actions by surfacing relevant information exactly when they need it through a single interface.

Empower your agents with artificial intelligence

Empower agents to be more productive and avoid escalations. Agent-facing bots use contextual data about customers and your business to make smart recommendations.

Only 16% of support calls are resolved within the first 5 minutes, and only 45% of issues are resolved the first time.2

Capitalize on revenue opportunities

Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.

51% of businesses use artificial intelligence tools to help cross-sell and upsell customers.3

Turn insight into action

Deliver critical insights that drive results through personalized dashboards. Drill into details using natural language recognition capabilities and interactive data visualizations.

80% of agents feel it’s important to have intuitive, easy-to-use software to manage customer interactions; yet only 35% say that this is fully available to them.4