We would like to introduce you to Paul Shirley our Operations Manager here at BtL. Paul started off his work life 30 years ago in Retail Management and then Distribution Management. After 12 years looking for a change he moved into IT and Telecoms.
It was a bit of a brutal learning curve. One week into the IT Company he was working for, they deicded to buy a Telecoms company. The transition involved one whole week of one on one training in Telecoms from the previous business owner. After which time he disappeared in to the long grass and the phones started ringing with unhappy clients long ignored.
From that time to now he has been involved in projects for international companies, installed and sold several different phone systems / solutions and installed something like 200 systems. Run support desk, training, been an account manager… Throughout the 18 years in telecoms Paul has thoroughly enjoyed this industry, and helping clients solve problems and find the best solutions.
Paul is now approaching three years with BTL., during this time the team has changed a lot, the list of actions under the lines of “continuous improvement” is as long today as it was on day one, but the content has of course stepped up several notches in that time.
The team is reorganised, and reorganised again, we have KPI’s, targets and better defined expectations. It certainly feels more professional and focused these days. But there is a long way to go to reach my ceiling. The industry too is constantly changing – the focus even three years ago was really on lines and phone systems and the trust in hosted was pretty low. That seemed to change almost overnight (a couple of years back), especially for us working with NFON, having such a robust solution provider to work with has made me a believer that hosted is the better business choice these days.
Paul loves spending any free moments of time with his little boy, they are constantly on fun days out, exploring castles, zoo’s, LEGOLAND, ice skating, trampolining, camping. In quieter moments Paul’s guilty pleasure centres around astronomy and physics documentaries exploring black holes and the fermi-paradox. He tries not to bore people with that….