Time of Day Routing allows you to route calls to different locations based on the Time & Day. For example, you can route calls during your business hours to the office and then have calls sent to voicemail or a mobile after hours
Easily tailor the Time of Day Routing service to suit your needs, no matter how specific or complex. Maintain service and effective workflow, whatever the time of day.
Today’s customers expect to be able to contact companies or access services beyond the office hours of nine to five. While it may not be possible to be open 24 hours a day, Time of Day Routing allows you to maintain service, even when away from work
For more advanced or complex routing, you can create multiple time groups to break your day into shifts or have more detailed routing. For example, you may need another team to cover calls over peak times, or want different routing for weekends.