Inbound calling solutions can provide simple, convenient and automated responses for tracking an order status, queries, verifications, and establishing a certain criteria. Interactive voice responses can be included as part of your complete calling solution and further increase the economy of customer service by pre-screening incoming calls for determination of priority and proper routing. IVR’s can be captured for analysis, valued for disposition and/or initiate an escalation to a live agent.
With BtL’s inbound calling solution, you can choose all the phone system functions you require. Whether you require inbound call management, non-geographic numbers otherwise known as 08xx numbers or call recording, BtL can provide you with the perfect communications solution to suit your business needs.
BtL can also provide a new or refurbished phone system to integrate with your calling solution. Whether you require a simple phone system suitable for four people, or a fully featured phone system for fifty thousand people, BtL can recommend one of many phone systems.
As part of the complete calling solution, all minutes are carried across BtL’s eco-minutes network which is carbon neutral. BtL’s Eco-Minutes network has dramatically reduced power consumption within the running of the network as it has moved to a softswitch environment. The Eco-Minutes network has moved to the next stage and has reduced our carbon footprint by carbon offsetting the power that we do use to carry minutes across our network.
Even in the current climate, the green agenda is important, and providing eco-minutes as part of a broader solution is BtL’s goal. Reducing organisations carbon footprint is becoming a key objective.